When a user tries to use password reset they get a message "Cannot reset password please try again".

Craig Finn Posted in Technical Support 6 years ago

When a user tries to use password reset they get a message "Cannot reset password please try again". My validation email service is not working either. I put the smtp setting into my Outlook client and it works fine. I checked my mail service from hosting dashboard. Every thing is enable and I'm able to send test message from outlook. The log information is below:

[25-Aug-2018 21:10:22 UTC] PHP WARNING: 2018-08-25 21:10:22 (UTC): "escapeshellcmd() has been disabled for security reasons" in file /home/u698481105/publichtml/classes/mail/class.phpmailer.php (line 1442)
[25-Aug-2018 21:10:38 UTC] PHP WARNING: 2018-08-25 21:10:38 (UTC): "escapeshellcmd() has been disabled for security reasons" in file /home/u698481105/public
html/classes/mail/class.phpmailer.php (line 1442)
[25-Aug-2018 21:12:19 UTC] PHP WARNING: 2018-08-25 21:12:19 (UTC): "escapeshellcmd() has been disabled for security reasons" in file /home/u698481105/publichtml/classes/mail/class.phpmailer.php (line 1442)
[25-Aug-2018 21:15:49 UTC] PHP WARNING: 2018-08-25 21:15:49 (UTC): "escapeshellcmd() has been disabled for security reasons" in file /home/u698481105/public
html/classes/mail/class.phpmailer.php (line 1442)
[25-Aug-2018 21:18:48 UTC] PHP WARNING: 2018-08-25 21:18:48 (UTC): "escapeshellcmd() has been disabled for security reasons" in file /home/u698481105/publichtml/classes/mail/class.phpmailer.php (line 1442)
[25-Aug-2018 22:40:52 UTC] PHP WARNING: 2018-08-25 22:40:52 (UTC): "exif
readdata(phprOAj8q): Illegal IFD size" in file /home/u698481105/publichtml/classes/OssnFile.php (line 452)
[25-Aug-2018 22:42:13 UTC] PHP WARNING: 2018-08-25 22:42:13 (UTC): "Invalid argument supplied for foreach()" in file /home/u698481105/publichtml/components/OssnProfile/actions/edit.php (line 33)
[25-Aug-2018 22:43:56 UTC] PHP WARNING: 2018-08-25 22:43:56 (UTC): "escapeshellcmd() has been disabled for security reasons" in file /home/u698481105/public
html/classes/mail/class.phpmailer.php (line 1442)
[25-Aug-2018 22:44:20 UTC] PHP WARNING: 2018-08-25 22:44:20 (UTC): "escapeshellcmd() has been disabled for security reasons" in file /home/u698481105/publichtml/classes/mail/class.phpmailer.php (line 1442)
[26-Aug-2018 06:32:18 UTC] PHP WARNING: 2018-08-26 06:32:18 (UTC): "rmdir(/home/u698481105/public
html/cache/): No such file or directory" in file /home/u698481105/publichtml/classes/OssnFile.php (line 34)
[26-Aug-2018 06:32:18 UTC] PHP WARNING: 2018-08-26 06:32:18 (UTC): "rmdir(/home/u698481105/ossn
data/system/): No such file or directory" in file /home/u698481105/publichtml/classes/OssnFile.php (line 34)
[26-Aug-2018 06:32:21 UTC] PHP WARNING: 2018-08-26 06:32:21 (UTC): "rmdir(/home/u698481105/public
html/cache/): No such file or directory" in file /home/u698481105/publichtml/classes/OssnFile.php (line 34)
[26-Aug-2018 06:32:21 UTC] PHP WARNING: 2018-08-26 06:32:21 (UTC): "rmdir(/home/u698481105/ossn
data/system/): No such file or directory" in file /home/u698481105/publichtml/classes/OssnFile.php (line 34)
[26-Aug-2018 06:36:07 UTC] PHP WARNING: 2018-08-26 06:36:07 (UTC): "rmdir(/home/u698481105/public
html/cache/): No such file or directory" in file /home/u698481105/publichtml/classes/OssnFile.php (line 34)
[26-Aug-2018 06:36:07 UTC] PHP WARNING: 2018-08-26 06:36:07 (UTC): "rmdir(/home/u698481105/ossn
data/system/): No such file or directory" in file /home/u698481105/publichtml/classes/OssnFile.php (line 34)
[27-Aug-2018 10:56:27 UTC] PHP WARNING: 2018-08-27 10:56:27 (UTC): "in
array() expects parameter 2 to be array, boolean given" in file /home/u698481105/publichtml/classes/OssnEntities.php (line 206)
[27-Aug-2018 15:04:25 UTC] PHP WARNING: 2018-08-27 15:04:25 (UTC): "Invalid argument supplied for foreach()" in file /home/u698481105/public
html/components/OssnProfile/actions/edit.php (line 33)
[28-Aug-2018 11:29:10 UTC] PHP WARNING: 2018-08-28 11:29:10 (UTC): "exifreaddata(php5GTkMx): Illegal IFD size" in file /home/u698481105/publichtml/classes/OssnFile.php (line 452)
[28-Aug-2018 11:33:43 UTC] PHP WARNING: 2018-08-28 11:33:43 (UTC): "exif
readdata(phpGi4tqE): Illegal IFD size" in file /home/u698481105/publichtml/classes/OssnFile.php (line 452)
[28-Aug-2018 11:34:48 UTC] PHP WARNING: 2018-08-28 11:34:48 (UTC): "exifreaddata(php4nxUbm): File not supported" in file /home/u698481105/publichtml/classes/OssnFile.php (line 452)
[28-Aug-2018 11:46:01 UTC] PHP WARNING: 2018-08-28 11:46:01 (UTC): "exif
readdata(phpAo3jUu): File not supported" in file /home/u698481105/publichtml/classes/OssnFile.php (line 452)
[28-Aug-2018 11:50:12 UTC] PHP WARNING: 2018-08-28 11:50:12 (UTC): "Invalid argument supplied for foreach()" in file /home/u698481105/publichtml/components/OssnProfile/actions/edit.php (line 33)
[28-Aug-2018 11:50:25 UTC] PHP WARNING: 2018-08-28 11:50:25 (UTC): "Invalid argument supplied for foreach()" in file /home/u698481105/public
html/components/OssnProfile/actions/edit.php (line 33)
[28-Aug-2018 12:54:59 UTC] PHP WARNING: 2018-08-28 12:54:59 (UTC): "exifreaddata(phpC4vuKG): File not supported" in file /home/u698481105/publichtml/classes/OssnFile.php (line 452)
[28-Aug-2018 14:13:52 UTC] PHP WARNING: 2018-08-28 14:13:52 (UTC): "imagecreatefromjpeg(): gd-jpeg, libjpeg: recoverable error: Invalid SOS parameters for sequential JPEG
" in file /home/u698481105/public
html/classes/OssnFile.php (line 457)
[28-Aug-2018 14:13:52 UTC] PHP WARNING: 2018-08-28 14:13:52 (UTC): "imagecreatefromjpeg(): '/tmp/phplMzuqh' is not a valid JPEG file" in file /home/u698481105/publichtml/classes/OssnFile.php (line 457)
[28-Aug-2018 14:13:52 UTC] PHP WARNING: 2018-08-28 14:13:52 (UTC): "imagerotate() expects parameter 1 to be resource, boolean given" in file /home/u698481105/public
html/classes/OssnFile.php (line 470)
[28-Aug-2018 14:13:52 UTC] PHP WARNING: 2018-08-28 14:13:52 (UTC): "imagejpeg() expects parameter 1 to be resource, boolean given" in file /home/u698481105/publichtml/classes/OssnFile.php (line 471)
[28-Aug-2018 14:13:52 UTC] PHP WARNING: 2018-08-28 14:13:52 (UTC): "imagecreatefromjpeg(): gd-jpeg, libjpeg: recoverable error: Invalid SOS parameters for sequential JPEG
" in file /home/u698481105/public
html/libraries/ossn.lib.image.php (line 199)
[28-Aug-2018 14:13:52 UTC] PHP WARNING: 2018-08-28 14:13:52 (UTC): "imagecreatefromjpeg(): '/tmp/phplMzuqh' is not a valid JPEG file" in file /home/u698481105/publichtml/libraries/ossn.lib.image.php (line 199)
[29-Aug-2018 11:57:47 UTC] PHP WARNING: 2018-08-29 11:57:47 (UTC): "exif
readdata(phpQMR4oa): File not supported" in file /home/u698481105/publichtml/classes/OssnFile.php (line 452)
[29-Aug-2018 12:09:00 UTC] PHP WARNING: 2018-08-29 12:09:00 (UTC): "rmdir(/home/u698481105/publichtml/cache/): No such file or directory" in file /home/u698481105/publichtml/classes/OssnFile.php (line 34)
[29-Aug-2018 12:09:00 UTC] PHP WARNING: 2018-08-29 12:09:00 (UTC): "rmdir(/home/u698481105/ossndata/system/): No such file or directory" in file /home/u698481105/publichtml/classes/OssnFile.php (line 34)
[30-Aug-2018 03:08:18 UTC] PHP WARNING: 2018-08-30 03:08:18 (UTC): "exifreaddata(php2ABjUy): File not supported" in file /home/u698481105/publichtml/classes/OssnFile.php (line 452)
[30-Aug-2018 04:16:23 UTC] PHP WARNING: 2018-08-30 04:16:23 (UTC): "Invalid argument supplied for foreach()" in file /home/u698481105/public
html/themes/goblue/plugins/default/output/users_list.php (line 17)

Replies
us Rishi B Replied 6 years ago

It's because your web host has disabled certain functions like escapeshellcmd() which OSSN requires. You're going to have to switch web hosts or talk to your hosting admin and request those functions be enabled (it's unlikely they'll agree if you have VPS style hosting as it can pose security risks).