How to report a bug / error

Please note:
for any Ossn Premium related issue do not open a community discussion, but contact softlab24.com directly.


In any case, don't expect people here to have supernatural powers, a seventh sense ... whatever.

Thus, if your report just looks like "Ossn is not working", this forum will be as clueless as you are. And without any background nobody will be able to help you.

So, with every error report we need at least:

  1. a step-by-step description of what you did and/or screenshot to help us reproducing your problem
  2. the URL of your site
  3. the operating system/version of your device
  4. the brand/version of your browser

The next requirements depend on where/when the problem occurs:


Case A: You're still in the beginning of the Ossn installation process and...

  • you are getting a message that your data directory is not writable
  • you are getting a blank page
  • your server responds with a page of type 403 (= access forbidden)
  • your server responds with a page of type 404 (= page not found)
  • your server responds with a page of type 500 (= internal server error)

In order to track down your problem, then

  1. Download the System Info component ( https://www.opensource-socialnetwork.org/component/view/1963/system-info )
  2. Unzip it locally on your PC
  3. Follow the instructions in TOOLS-README.txt
  4. Give feedback when you're done with step 1 to 3.

Case B: Ossn has been installed without problems, your site is basically running - but you are experiencing issues here and there.

  1. Log in to your Ossn administrator backend
  2. Disable cache
  3. Install and enable the System Info component ( https://www.opensource-socialnetwork.org/component/view/1963/system-info )
  4. Enable Ossn Error reporting ( https://www.opensource-socialnetwork.org/wiki/view/1954/how-to-enable-ossn-error-reporting )
  5. Repeat the action which was causing issues
  6. From your community's main menu on the left, click
    the Files subfunction of System Info and scroll down to the bottom in order to see the latest entries of your error_log.
  7. In case you still don't have a clue what's going wrong, install the standalone ossninfo.php as explained in Case A
  8. Create a test user account
  9. Give feedback and provide test user credentials when you're done with step 1 to 8.

Finally, please report different problems separately. Open a new thread for each single issue.

Thank you.