OSSN update problem softaculous install error and update 500 error

David Futó Posted in Technical Support 4 years ago

I want to update my page from ossn 5.2 to 5.5 but when I upload the files there are 500 errors on the server.
So I tried to do a subdomain softaculous installation but it still throws an error.
I attach my php settings
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German Michael Zülsdorff Replied 4 years ago

It's fine you found a solution for your site, David.

But I can't confirm that Ossn 5.5 would really need PHP 7.4 - it's working flawlessly with 7.2 and 7.3, too.

Most likely your provider's PHP 7.3 environment is missing one or more Ossn pre-requisites. (The same problem you already had here: https://www.opensource-socialnetwork.org/discussion/view/3623/php-73-compatibility-problem-php-71-out-good)

But without an error_log it's hopeless to find the true reason for your issue.

Hungarian David Futó Replied 4 years ago

Solved. 7.3 is not good must 7.4

Indonesian Arsalan Shah Replied 4 years ago

Follow https://www.opensource-socialnetwork.org/wiki/view/1101/how-to-report-a-bug-error

Case A (and use the ossninfo.php) tool from the instruction. It will be found in System Info component