Sally Sheridan Bensimon Posted in Performance and Scalability 2 weeks ago

After leaving the session open on background the whole site crashes and need to leave it for an hour or so to be able to refresh and login again.
This is happening on the free version, and gave me a GULP! moment,, don't know what to do ! need help !

Internal Server Error
The server encountered an internal error or misconfiguration and was unable to complete your request.

Please contact the server administrator at your hosting provider to inform them of the time this error occurred, and the actions you performed just before this error.

More information about this error may be available in the server error log.

mx Sally Sheridan Bensimon Replied 2 weeks ago

ok, got the error log .. please Arsalan,, check the Github side,, where I pasted the first 100 lines

mx Sally Sheridan Bensimon Replied 2 weeks ago

Have also enabled the error reporting as instructed on "B".... will keep follow up. Cache is disabled now.

mx Sally Sheridan Bensimon Replied 2 weeks ago

The only details I am having is that I get OK and login to the site , go to Administraor console, and just at the next click , wherever I do it , it crashes with the error 500.

The same very same happens if you log in from a mobile device .

this is the site URL :
if you add the main one as then it comes alive again, but if you go it crashes

mx Sally Sheridan Bensimon Replied 2 weeks ago

I have contacted the tech people from the server, and make a ticket of service according to your explanation.
the point for me is that in the same server I have the landing page and crm. they are not affected. only OSSN .

On the Error Logs , I saw a user who tried several times,, I guess he got no success to login again.
Will Keep you posted with the respons from the server guys.

German Arsalan Shah Replied 2 weeks ago

Exactly 13 hours ago I asked you to provide details on but no response from yourside

mx Sally Sheridan Bensimon Replied 2 weeks ago

Want to add, that also it seems that when a user gets to the site from a cell phone , is also happening the service to go down.