SMTP Issues - Site is not sending any email messages

Dean Thompson Posted in Technical Support 2 days ago

OSSN Ver: 9.4
PHP Ver: 8.4
Browser: Firefox, Safari
No Error Log.

Hello all,
For the past few days I have been trying to get email notifications to work as for some unknown reason the site does not send any emails.
php mail() is disabled by the host, which is why I turned to the SMTP component.
I have tried numerous SMTP Services (smtp2go and some others) and also the one used by the hosting email service, but to no avail.
Within the component "SMTP Notifications" I do get the message "SMTP Connection successfully established",

Any support or guidance would be very much appreciated.

D.

Replies
Indonesian Arsalan Shah Replied 3 hours ago

Emails for comments, likes will only arrives if you are using Email Notification component. Try to install component after SMTP and see if it works?

German Dean Thompson Replied 2 days ago

Hello Arsalan,
That website (gmass) worked fine with the original SMTP details I had tried via the Hosting provider. Thank you.
I gave it another go and now the password reset and account validation email does work on my site, just not the notifications when someone writes in a group, posts on a wall or comments.

Thank you for your support!

Indonesian Arsalan Shah Replied 2 days ago

Can you test it here: https://www.gmass.co/smtp-test

German Dean Thompson Replied 2 days ago

Hello Arsalan,
Thank you for your reply.
I have tried the reset password and also created a new account but both do not send/receive any emails.

Indonesian Arsalan Shah Replied 2 days ago

What happnes when you reset password? when SMTP enabled