We have been seeing an intermittent problem where users are trying to enter a comment, but it results in a newline instead of creating the actual comment. It seems to only happen on mobile devices and is sporadic. Is this a known issue?
We're unable to track down a "sometimes" issue without knowing at least some details like device used, OS and Browser brand/version, etc.
See:
https://www.opensource-socialnetwork.org/wiki/view/1101/how-to-report-a-bug-error
I have this issue also, and I'm on a PC, not a mobile device. I will try seeing if the same rule applies.
I actually literally (as in today) worked on/finished a quick project for someone who wanted to an additional "Add Comment" button, though pressing Enter still works to submit the comment, and shift+enter will result in a newline. If you're interested in the modification I described, you can contact me by email (address in my profile).
I'm still waiting for more feedback, but so far it looks like the problem is what you said. Some of our users have requested a small comment button to make things simpler.
You are aware that pressing SHIFT-ENTER intentionally results in a newline in comments?!
And since pressing the shift-key once (at least on Android) will be 'remembered' to capitalize/shift the next key, I think your users simply have touched SHIFT by mistake before touching ENTER.
Due to the many requests in the past for additonal features and components we have decided to develope a premium version. Features like Hashtags, Videos, Polls, Events, Stories, Link Preview, etc included in it.
$199 (Life Time)