Chat exhausts all the systems resources

Iason Topalidis Posted in Technical Support 1 week ago

Hi,
When someone in my site opens the chat, it causes the system to crash

I have the premium version on a semi-dedicated host with specs:
2 CPU Cores
10GB SSD disk space
6MB/s I/Oenter image description here
3GB RAM

enter image description here

Replies
German ~Z~ Man Replied 4 days ago

Well,
then I recommend to change your hosting provider!
Whatever is meant by 'semi-dedicated host' ... it's of no use if it doesn't even come with SSH access - because you'll need that not only for exactly examining things as asked by Arsalan but for database backups, too.

gr Iason Topalidis Replied 4 days ago

I do not have access to the console on the server, as i mentioned before the site is hosted,

The Cache is enabled
and the OSSN version is 5.5

German Arsalan Shah Replied 5 days ago

The images you provided isn't enough. Before you mentioned that it only happens when you activates chat now it happens with every activity. So we are still not sure what exactly is wrong.

Try to run following command on your server

ps aux --sort=-%mem | head

Which should show correct processes using most memory.
However you have not provided other details like

  1. OSSN version you are using.
  2. OSSN cache enabled or not?
gr Iason Topalidis Replied 5 days ago

Sorry for the delay,
the only information i have access to,is similar to hte above images,enter image description here

enter image description here

It spikes every time some user performs any kind of action, whether is a post, a redirect.

German ~Z~ Man Replied 6 days ago

How can it take so long to provide the requested information, Iason?

German ~Z~ Man Replied 1 week ago

What is crashing exactly?
Please provide the logs reflecting these crashes (e.g. syslog, logs of webserver, database server)